FAQs
What makes Keyanna Alexandra Luxury Extensions different from other hair brands?
At Keyanna Alexandra, we provide only the purest 100% raw human hair—never processed or mixed. Each bundle is carefully sourced for exceptional quality, giving you extensions that remain soft, full, and tangle-free. Our hair is designed to last, style beautifully, and blend seamlessly for a flawless luxury look.
Are your extensions 100% human hair?
Yes. Every strand in our collection is 100% raw human hair. We never use synthetic fibers or fillers—only real hair that can be treated just like your own.
How long do the extensions last?
With proper care, our extensions can last 1–3 years or longer. Longevity depends on how often they’re worn, how they’re installed, and the products used for maintenance.
Can the hair be colored, bleached, or heat-styled?
Absolutely. Because our hair is raw and unprocessed, it can be dyed, bleached, curled, straightened, or styled with heat tools. We recommend professional coloring services to maintain the hair’s health and shine.
How long does shipping usually take?
Processing takes 1–3 business days. Standard U.S. shipping typically takes 3–5 business days. International shipping times vary by country. You’ll receive tracking information once your order ships.
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. However, if you receive the wrong item or a product that does not meet our quality standards, please contact us within 48 hours of receiving your order and we’ll work quickly to make it right.
How do I care for my extensions?
We recommend using a sulfate-free shampoo and conditioner, moisturizing leave-in treatments, and minimal heavy products. Always detangle from the ends upward with a wide-tooth comb, and air-dry when possible. With proper care, your extensions will remain soft, full, and luxurious.
How many bundles do I need?
The number of bundles you need depends on the hair texture and the lengths.
- 12 inches: 2 or more bundles required
- 14 inches: 2 or more bundles required
- 18-22 inches: 3 or more bundles required
- 24-28 inches: 4 bundles of more bundles required
I placed an order and did not use a discount code. Can you apply the code after my order is placed?
Once an order is placed, discount codes may not be applied afterwards. We will not issue a refund or apply the said discount code after your order is submitted. Although rare, advertised discount codes may not be used towards previously purchased or future purchases.
My shipping label was printed but my tracking number has no movement?
Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at
info@keyannaalexandra.com
